Cookie Policy

Terms|Cookie Policy

When you visit, access, or use our Services, we may use cookies and other tracking technologies to deliver and improve our websites (“Sites”), and to display relevant content, products, services and advertising. This Cookie Policy explains these technologies, including cookies, pixels, web beacons, and flash cookies, and how you can control them.

By using the Sites, you agree that we can use these technologies as described in this Cookie Policy. If you have any further queries or requests, please contact Sharecare Customer Support.

What is a cookie?

Cookies are small text files that are stored on your computer or mobile device. They are widely used in order to make websites work or work in a better, more efficient way. For example, they can recognize you and remember important information that will make your use of a website more convenient (e.g., by remembering your user preferences).

What cookies do we use?

We may use cookies and similar tools to relate your use of the Sites to personal information obtained about you. All Sharecare managed cookies are encrypted. Most Sharecare cookies expire when your browser is closed, while some persist for up to 30 days.

For example, if you have asked us to provide you information about our upcoming products or promotions, cookie and/or clickstream data about your activities on the Sites may allow us to limit the materials we provide you to items we think you will find interesting, based on your prior online activities and preferences.

Below we list the different categories of cookies we may use on the Sites.

  • Strictly Necessary Cookies. These cookies are essential to the Sites in order to facilitate our log-in process and enable you to move around it and to use its features. Without these cookies, we may not be able to provide certain services or features, and the Sites will not perform as smoothly for you as we would like.

  • Authentication. We use cookies and similar technologies to recognize you. When you’re signed into Sharecare, these technologies help us personalize your experience. For example, if your account configuration supports multiple languages, we will show you content or features in your preferred language.

  • Functionality Cookies. Functionality cookies allow us to remember the choices you make while browsing the Sites and to provide enhanced, personalized content and features. For example, functionality cookies allow us to customize a certain webpage, remember if we have asked you to participate in a promotion, and remember other services you request, like watching a video or commenting on a blog. In order to permit your connection to the Sites, our servers receive and record information about your computer, device, and browser. Such information may include your IP address, browser type, and other software or hardware information. If you access the Sites from a mobile or other device, we may collect a unique device identifier assigned to that device ("UDID"), geolocation data, or other transactional information for that device.

  • Security Cookies. Security cookies help us to enable security features to protect our users and Site integrity.

  • Flash Cookies. We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (“Flash cookies”) are used to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser. This means it is not possible to manage Flash cookies at the browser level in the same way you would manage cookies. Instead, you can access your Flash management tools from Adobe’s website directly. The Adobe website provides comprehensive information on how to delete or disable Flash cookies – visit http://www.adobe.com/security/flashplayer for further information. Please be aware that if you disable or reject Flash cookies for this Sites, you may not be able to access certain features such as video content or services that require you to sign in.

  • Analytics Cookies. Analytics cookies, sometimes called performance cookies, enable us to understand and improve the way the Sites and associated plugins perform. Analytics cookies collect information about how you use the Sites, for instance, which pages you go to most. The information allows us to see the overall patterns of usage on the Sites and help us record any difficulties you have with the Sites.

  • Advertising Cookies.  While advertising cookies are not applicable to Enterprise Programs or the authenticated mobile application, certain Sites include third-party advertising and links to other websites. These cookies remember what you have looked at on and off the Sites and may be combined with other information acquired from third parties. We may share this information with other organizations such as advertisers in order to best determine how to better provide you with content you may find useful based upon your browsing experience. Only anonymous data gathered from these cookies is shared with advertisers. For more information about third-party advertising on Sharecare, including personalized or interest-based ads, please read our Privacy Policy.
  • Social Networking Cookies. These social plug-in tracking cookies can be used to track both members and non-members of social networks for purposes such as behavioral advertising, analytics, and market research. We allow sharing of certain content to social media platforms.

How do third parties use cookies on the Sites?

In some circumstances, we may work with third parties to provide services on our Sites. For example, we use analytics services supported by third-party companies who generate analytics cookies on our behalf. We may not have access to these cookies, although we may use statistical information arising from the cookies provided by these third parties to customize content and for the other purposes described in this policy. These companies may also transfer this information to other parties where required to do so by law, or where such other parties process the information on their behalf.

Third-party advertisers and other organizations may also use their own cookies to collect information about your activities on our Sites and/or the advertisements you have clicked on. Third parties may use this information in combination with other information acquired from third parties to serve advertisements on our Sites and third-party Sites that they believe are most likely to be of interest to you based upon content you have viewed.

Third-party advertisers may also use this information to measure the effectiveness of their advertisements and to track aggregate usage statistics.

How can you control cookies?

You may refuse to accept cookies from the Sites at any time by activating the setting on your browser, which allows you to refuse cookies. You can refuse to accept Flash cookies from the Sites using Adobe’s Flash management tools at http://www.adobe.com/security/flashplayer. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider’s website via your help screen. Additionally, you are always welcome to email [email protected] with any concerns regarding your privacy in our Services.

Please note that by disabling or blocking any or all cookies, some features of the Sites may not operate as intended, or you may not have access to features or personalization available through the Sites.

Last modified: September 15, 2020